Frequently Asked Questions

Please review this list of Frequently Asked Questions, and if you have any questions not addressed here feel free to contact us!

How big is the facility?

City Kids Party includes over 3,000 sq feet of fabulous indoor and outdoor party space where children can have unforgettable experiences. Our space includes a ball pit/slide, make-believe city, sand box, outdoor play structure, makers space, make-believe stage, water slide, trampolines, aerial rig and so much more! 

Can I book for more than two hours?

Absolutely!  Two hours is the standard amount of time for a rental, but you can add another hour for an additional cost at the time of your booking, if you desire.  This option is only available, however, if another event isn't already scheduled immediately after the date/time of your event. 

When do my two hours begin?  Do I have time to set up?

You (the Host) will be allowed to arrive onsite 30 minutes before your Start Time on the day of your event to set up as needed.  Your guests will only be allowed to enter the space starting at your approved Start Time.  Your reservation will end promptly at the End Time, regardless of when you or your guests arrive. 

I don't see an option to pay on the website?  Will I be invoiced?

Correct!  Once you speak with one of our Coordinators to go over some of the details of your event, we will send you an invoice for the total amount including a non-refundable $200 deposit (see Policies for more detail), the Agreement Form, and a $250 refundable Security Deposit.

Once payment has been made, your reservation will be confirmed and all that will be left is to count the days!

Do I need insurance for my party?

Yes, we require all renters to provide their own event insurance for their rental.  But don't worry-- it's easy and relatively inexpensive.  (see Policies)

Is gratuity included in the price?

No, gratuity is not included in the price.  Though gratuity is not required, it is greatly appreciated.

Do you provide catering?

No, we do not provide catering services at this time.

However, we do provide an Add-On for "Cheese Pizzas" (see Add Ons).  If you plan on providing any other food, you will have to work with a caterer on your own.

How do we bring in food?

This is entirely up to you.  You can either bring in pre-prepared food 20 minutes prior to the event Start Time, or you can choose to have food catered and delivered by a catering company or have food delivered from your favorite restaurant.  *If food is being delivered, you are responsible for coordinating setup time and cleanup with the food provider within your Start Time and End Time.  Extra fees apply for food providers who remain onsite past your End Time.

What is the Security Deposit, and will my deposit be returned?

There are two deposits we ask for before your party:

Event Deposit.  We ask for a $200 non-refundable deposit to confirm your reservation.  This deposit is an initial payment taken from the entire cost of your event.  The Event Deposit is forfeited if you cancel or reschedule your event for any reason after the Agreement Form has been signed.

Security Deposit.  $250 used to cover the cost of any damage to the premises or property during the event, or excessive cleaning.  The security deposit is returned within 14 days after the event if there is no reported damage. 

How do you define "Excessive Cleaning"?

The cleanup after your event is included in the cost.  However, if the cleanup is extensive due to an unusually messy party, some of the money from the Security Deposit may be used to pay for extra cleaning.  Generally speaking:  it should take our team of coordinators less than one hour to get the facility back into order.  If it takes longer than an hour, it may be considered "excessive".  This is uncommo